Service Policy

Last updated: June 24, 2025

1. Service Overview

At Hairpin Shop.com, we are committed to providing exceptional service for all your hair accessory needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

  • Email: ask@hairpin-shop.com
  • Phone: +1 (204) 783-0928
  • Address: 210 Ellen St, Winnipeg, MB R3A 1R7, Canada

2.2 Support Hours

Our customer support team is available:

  • Monday to Friday: 9:00 AM - 6:00 PM CST
  • Saturday: 10:00 AM - 4:00 PM CST
  • Sunday: Closed

3. Hair Accessory Repair Services

3.1 Available Services

  • Clasp and mechanism repairs
  • Crystal and stone replacement
  • Metal refinishing and polishing
  • Decorative element restoration
  • Spring mechanism adjustment
  • Custom modifications

3.2 Service Timeframes

Standard repair services typically require:

  • Assessment: 1-2 business days
  • Minor repairs: 2-3 business days
  • Major repairs: 5-7 business days
  • Custom modifications: 7-14 business days

4. Warranty Services

4.1 Standard Warranty

All new accessories purchased from Hairpin Shop.com come with:

  • 30-day satisfaction guarantee
  • 90-day warranty against manufacturing defects
  • Free component replacement for missing pieces (reported within 7 days of purchase)

4.2 Extended Warranty

Optional extended warranty services include:

  • 12-month extended protection
  • Priority repair service
  • Free replacement of lost components
  • Discount on future repairs

5. Custom Services

5.1 Customization Options

  • Custom crystal and stone selection
  • Metal finish customization
  • Size adjustments
  • Custom engraving
  • Bespoke design creation

5.2 Styling Services

  • Personal styling consultations
  • Wedding accessory coordination
  • Special event styling
  • Group styling sessions

6. Service Pricing

6.1 Assessment Fees

  • Basic assessment: Free
  • Detailed assessment: $25
  • Expert consultation: $45

6.2 Repair Costs

  • Minor repairs: $20-35
  • Major repairs: $45-120
  • Custom work: Quoted per project

7. Quality Assurance

Our commitment to quality includes:

  • Professional assessment of all repairs
  • Quality testing before return
  • Photographic documentation of repairs
  • Satisfaction guarantee on all services
  • Follow-up quality checks

8. Service Requests

8.1 How to Request Service

  1. Contact our support team via phone or email
  2. Describe the service needed
  3. Receive a preliminary assessment
  4. Schedule service appointment if needed
  5. Approve service quote

8.2 Required Information

  • Product name and type
  • Purchase date and location
  • Detailed description of issues
  • Photos of damaged components
  • Preferred service timeline

9. Service Guarantees

We stand behind our services with:

  • 30-day warranty on repairs
  • Satisfaction guarantee
  • Price match on comparable services
  • Professional workmanship
  • Genuine parts and materials

10. Updates to Service Policy

Hairpin Shop.com reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.